MathsTutorHelp

Terms and Conditions

Last updated: 21 June 2026

These terms apply to anyone booking or using tuition services provided by MathsTutorHelp, the trading name of a sole trader business based in Manchester, UK (“we”, “us”, “MathsTutorHelp”).

By booking a lesson, registering interest or using this website, you agree to these terms.

Our Services

MathsTutorHelp provides:

  • One-to-one online and in-person maths tuition
  • Small group GCSE maths classes
  • Manchester Coding Club
  • Online course memberships and one-off course access
  • Related learning resources and worksheets

Services are aimed at school-age students, and adult learners where relevant, and are delivered by a qualified, DBS-checked teacher.

Bookings and Payment

  • Lessons and classes are booked via the website, WhatsApp or the Hai-BL platform
  • Current prices are listed on our Pricing page; we will always confirm the price before a booking is finalised
  • Payment arrangements are confirmed when a booking is made, unless otherwise agreed
  • Group class places are reserved on a first-come, first-served basis and may require a deposit or advance booking to secure a place

Cancellations and Rescheduling

  • Please give as much notice as possible if you need to cancel or reschedule a lesson
  • Any late cancellation or missed session policy will be confirmed before a booking is finalised
  • We will try to give as much notice as possible if we need to cancel or reschedule a session ourselves

Group Classes

  • Group class places are limited and allocated on a first-come, first-served basis
  • Missed session, refund or transfer arrangements will be confirmed as part of the booking details for each class

Conduct and Safeguarding

  • We expect all students to behave respectfully towards the tutor and other students
  • We reserve the right to end tuition arrangements where behaviour consistently disrupts learning or creates safety concerns
  • See our Safeguarding page for how we handle concerns about a student’s welfare

Online Lessons

  • Online sessions require a stable internet connection and a quiet space to learn
  • We are not responsible for connection issues caused by your equipment or internet provider, but we will do our best to reschedule where a technical issue prevents a lesson from going ahead
  • The video platform, scheduling and any recording arrangements are confirmed before live lessons begin

Online Course Memberships

  • Online course memberships are separate from live one-to-one tuition and in-person group classes
  • Each membership includes one selected course or pathway level unless additional access is agreed
  • Memberships are monthly with no long-term contract
  • The selected course, start date, billing date, renewal arrangements and cancellation effective date are confirmed before payment
  • Silver and Gold live lessons are scheduled subject to tutor availability
  • Rescheduling, missed-lesson, unused-lesson and refund arrangements are confirmed before the first payment
  • WhatsApp support is limited to short course questions and guidance and does not replace a live lesson
  • For students under 18, a parent or guardian should manage the initial enquiry and booking

Use of This Website

  • Content on this website is for general information about our tuition services
  • We try to keep information accurate and up to date, but we cannot guarantee the website will always be error-free or uninterrupted
  • This website may link to third-party sites, such as revision resources; we are not responsible for the content of external sites

Liability

  • We provide tuition with reasonable skill and care, but we cannot guarantee specific exam results or grade outcomes, as these depend on many factors beyond tuition alone
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot legally be limited or excluded under UK law

Changes to These Terms

We may update these terms occasionally. Continued use of our services after changes are posted means you accept the updated terms.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

Contact Us

If you have any questions about these terms: